Rental Process

Rental Policies & Procedures

Reserving Equipment

Reservations are strongly recommended in order to guarantee availability on the day of your event.  Deposit holds your reservation, with major changes or cancellations accepted up to 48 hours to the day of your reservation (excluding tents or special-order items).  So, reserve as early as is convenient, knowing you can easily adjust numbers, if necessary, down the road

 

Reservation of a tent or canopy requires a 50% non-refundable deposit.  Certain special-order items may also require a non-refundable payment which will be specified when reserved.

 

In all cases, payment in full is due on the day of pick-up (or in the case of deliveries, before the delivery).

 

Also available for a modest fee is a damage waiver, which covers incidental damage to rental items.  This waiver does not cover missing items however, so please return any broken items for credit.

 

Pricing and Ordering

List prices are a one-day charge, which includes pick up, on the day of use and a day to return, excluding Holidays.  If you wish to rent for an extended time, please call for special rates.

 

All rental charges are for time out, whether used or not.

 

Prices are subject to change without notice; however, reservations will be honored at prices quoted.  Quotes are good for 14 days.

 

Availability subject to quantities on hand.

 

Delivery and Pick-up

Basic delivery and pick-up is available throughout most of Pierce County and parts of south King County, Thurston County.  Call to check if we can deliver to your location.  Cost for delivery varies depending on location, and any delivery requires a $200 rental order.

 

Basic delivery/pick-up is Monday through Friday 8:30a-4:30p.  Alternate times can be arranged in advance.

Residential delivery should be to a garage or other covered area near to truck access, with no steps or other obstacles.  Commercial delivery should be to an accessible ground floor space near to truck access, also with no steps.  Delivery above the first floor by elevator may be possible depending on the equipment being transported

 

Basic delivery does not include setup or takedown.  This can be completed with an option of an extra charge.  Please inquire!

We are happy to accommodate other time requirements and services at an additional charge (must be arranged for in advance with our office staff).

 

Returns

 

All items come to you clean and ready to use, and must be returned clean (except linens).  Dishware and glasses need not be washed, but should be scraped or rinsed as necessary.  Some items include special cleaning instructions.  Failure to return items free of food will result in additional charges.

 

Prior to pick up or return, all equipment should be free of food and replaced in original delivery containers.  Linens should be dry and refuse free to prevent mildew and staining.  Tables, chairs and other rental items should be gathered in a single location for convenient pick up.  Please do not use plastic bags.

 

Responsibility for rental items remains with the customer from delivery to return.  Customers are responsible for all breakage and lost equipment including containers and rolling carts, with equipment including containers and rolling carts, with payment due on the return date.  All items should be secured and protected from harmful weather conditions.

 

Linen and skirting policies

 

All linens will be inspected for damage upon return.  There will be a charge for missing linens or damage such as: burns, tears, holes, candle wax, and non-removable stains.  Please make sure that candles, hot pans, or mirrors with sharp edges are not set in direct contact with linens.  This includes anything that is potentially damaging due to heat, melting, cutting, ect.

 

UNDER NO CIRCUMSTANCES SHOULD STAPLES BE USED ON LINENS OR SKIRTING.  Staples can cause permanent damage.

 

Never put wet or even slightly damp linens in plastic bags, as mildew can form in minutes under these conditions.

 

No credit can be given for unused items.  To maintain our high standard condition of rental items, any item that leaves our store is considered used and it must be inspected, sanitized and serviced before it can be re-used.